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FAQ
FAQ

FAQ

Frequently Asked Questions

Popular Questions

  • What payment methods do you accept?

    We accept credit/debit cards and PayPal. For more information about our payment terms please see our Ordering & Payment page.
  • What is your returns policy?

    We are happy to return or exchange products. Provided that:

    • The product is unused
    • The packaging is intact
    • The product is clean and in the same condition it left our site

    See our returns page for full details.

  • Do you offer discounts for bulk orders?

    Yes, we offer competitive pricing and discounts for bulk orders. Whether you're a DIY enthusiast or a professional contractor, you can benefit from our discounted rates for larger quantities of wood products.

Orders & Shipping

  • Do you ship internationally?

    Unfortunately, we currently do not offer international shipping. Our delivery services are limited to regions within the UK, and we prioritize efficient drop-offs at the nearest vehicle access point. For further inquiries or assistance, please don't hesitate to contact our local woodyards

    Our dedicated team will be happy to provide additional information and support regarding your delivery needs.

  • Can I track my order?

    We currently do not offer the ability to monitor the status of your delivery. However, you may create an account during the checkout process. Once logged in, you'll have access to order your order history.
  • How long will my order take to arrive?

    For delivery times, please contact us directly. Our local woodyard will provide you with the most accurate information based on your location and order details.
  • How can I change my order?

    If you need to make changes to your order, please contact us. Our support team will assist you in modifying your order details to ensure your satisfaction.

Exchanges & Returns

  • How can I exchange or return a product?

    We are happy to return or exchange products. Provided that:

    • The product is unused
    • The packaging is intact
    • The product is clean and in the same condition it left our site

    Product is presented along with your copy of the receipt issued at the time of purchase.

    Products being returned via a collection with our transport or any other courier service will only be credited after being checked by a member of staff on our site.

    We reserve the right to charge a collection / re-stocking charge.

    Haulage costs are non-refundable


Materials & Care

  • Where do the materials come from?

    Our timber products are responsibly sourced from trusted suppliers within the UK and Europe. We prioritise sustainable forestry practices to ensure the highest quality materials while minimising environmental impact. For more information about the origin of our timber products, feel free to reach out to our customer support team.
  • How do I maintain my product?

    To ensure the longevity of your outdoor timber product, regular maintenance is essential. We recommend performing tasks such as cleaning, sanding, and resealing as needed to protect against weathering and wear. For specific guidance on maintaining your product, please refer to the individual maintenance guide on each product or contact our customer support team for assistance.

About Barlows Woodyard

  • How do I get to your store?

    To find the nearest Barlows Woodyard store, simply visit our branch locator page. There, you can find the closest store along with directions for easy navigation.
  • Can I stock my products in your woodyard?

    For inquiries about stocking your products at Barlows Woodyard, please reach out to our team directly. You can contact us via phone or email, and we'll be happy to discuss partnership opportunities and arrangements tailored to your needs.

Other

  • How do I get a copy of my invoice?

    To access your invoices, trade customers can easily create an account on our website. Once logged in, you'll have access to your order history, including invoices, for convenient reference and printing.

Do you still have questions left?